Delivery information

We only sell items which we have in stock, so you will never have to wait for a delivery. We despatch at 11am every working day (i.e. Monday to Friday excluding bank holidays), using a 7-10 day courier service. So if you purchase your item at 10am in the morning it will be despatched the same day and delivered within 7-10 working days. If you purchase at 10pm in the evening it will be despatched on the next working day. (If you would prefer not to receive your delivery immediately you are also welcome to arrange despatch for a later date. Please send us an email or call us immediately after purchasing to let us know.)

We can deliver anywhere in the mainland Republic of Ireland and Northern Ireland, and to most off-shore islands. Please note although your goods will be sent on a 7-10 day delivery service for more remote areas the service can take longer.

Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address please contact us on the telephone number above or at [email protected] for details.


DELIVERY DETAILS

Please let us know at the time of order if there are any access or parking restrictions our courier company should be made aware of prior to delivery.

We use a 7-10 day courier service, so your purchase should be delivered within 7-10 days after we send it out. All deliveries are made during working hours, Monday to Friday.

The standard service covers the Republic of Ireland and Northern Ireland. Please note also that for remote areas of the ROI, your goods will be sent on a 7-10 day delivery service but can take longer.

If you are not at home when they try to deliver, the courier will endeavour to leave your parcel(s) in a safe location at your premises. If they are able to leave your delivery safe, they will leave a card with your parcel(s) location as well as take a photograph. If they are not able to leave the goods safe, a card will be left with instructions on how to rearrange delivery.

If for any reason you haven't received your package on the due date you should assume that they tried to deliver and contact them anyway to arrange for redelivery. They will hold your package in their local depot for 4-5 working days, after which if they haven't heard from you it will automatically be returned to us and a redelivery charge would be payable.

Please note that our product range is held in a warehouse in England. The delivery services we use have proved to be very reliable - the number of 'on time' deliveries has been quoted at over 99%. However these are commercial courier companies and are not under our control, so we cannot guarantee their service.


Delivery timescales during or after Bank Holidays

During or after bank holiday periods there may be a delay from our normal advertised delivery schedule by 1-2 working days. During longer bank holiday periods this may extend further but rest assured once your goods have been despatched, we will keep you updated every step of the delivery process.

TAKING RECEIPT OF YOUR DELIVERY

Your delivery is insured against transit damage, but for your own protection it is important that you check the goods when you receive them.

If there is any damage to the packaging you must sign for your delivery as 'packaging damaged' on the courier's electronic pad / delivery note. If the courier is reluctant to wait sufficient time for you to check your delivery properly, again you must insist on writing 'packaging damaged' next to your signature, otherwise the courier company will consider your goods to have been delivered in perfect condition.

Please note these instructions are important - the drivers are very unlikely to suggest that you mark a delivery as damaged, and once the couriers have a 'clear' signature they will consider the package to have been delivered in perfect condition and it will not be possible to make a claim on the insurance.

Your products will be delivered in packaging that will ensure their safe delivery. It is advised that you unpack your goods carefully to avoid damage to the goods and so that the packaging can be re-used to return the goods safely to us in the event of a fault or if you should choose to return your order.


DAMAGED, FAULTY OR INCORRECT GOODS

In the unlikely event the goods are received damaged, faulty or your order is incorrect, please ensure you notify our customer service team within 7 days of receipt of the goods, after which time the goods will be considered to have been accepted.


RETURNS AND CANCELLATIONS

Your purchase may be returned to us and the order cancelled (for any reason) within fourteen days of delivery. Please see our terms and conditions for details of our cancellation policy.